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The Old And New Company
When will my product be delivered?
Delivery times may vary make sure to check our estimated lead time on each product page. Once your order is dispatched you will receive your tracking information by email.
Can I return my product?
Most of our products are eligible for return within 14 days of delivery. If your product is made to order, we cannot accept any returns. Make sure to check the delivery and return section on each product page for more information.
Will i have to pay custom fees on my order?
Our brands are located all over the world, and in some cases, you will be required to pay customs fees. Refer to the country of origin of each product on their product page. Depending on your delivery location custom fees might be payable. Refer to our delivery policy here
Ordering From the USA?
Due to recent changes in customs and tariff regulations, deliveries may take slightly longer than expected. Thank you for your patience and understanding as your order completes these additional checks.
Need more help?
Don't hesitate to get in touch with our lovely customer service team - hello@maisonflaneur.com. We are here to help!
Are you an interior designer?
Email us at trade@maisonflaneur.com to open your trade account and benefit from our trade discounts accross the Maison Flaneur collection